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Issues Occurred in Explorer

August 15, 2024 at 2:40 PM UTC

Resolved after 20m of downtime August 15, 2024 at 3:00 PM UTC

Summary

Found issues in the following monitors: Explorer API, Explorer Indexer Status, Explorer Page Monitors:

  • Explorer Indexer Status: ❌

    HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: /api/v2/main-page/indexing-status (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab5ccd0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)"))

  • Explorer API: ❌

    HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: /api/v2/main-page/blocks (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab5cca0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)"))

  • Explorer Page: ❌

    HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: / (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab60ca0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)"))

Events:

Open - Incident created (14:40 UTC — Aug 15)

Issue - Explorer Indexer Status: ❌ - HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: /api/v2/main-page/indexing-status (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab5ccd0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)")) (14:40 UTC — Aug 15)

Issue - Explorer API: ❌ - HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: /api/v2/main-page/blocks (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab5cca0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)")) (14:40 UTC — Aug 15)

Issue - Explorer Page: ❌ - HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: / (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab60ca0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)")) (14:40 UTC — Aug 15)

Resolved - Explorer Indexer Status is back to normal (14:42 UTC — Aug 15)

Resolved - Explorer API is back to normal (14:44 UTC — Aug 15)

Resolved - Explorer Page is back to normal (14:46 UTC — Aug 15)

Issue - Explorer API: ❌ - HTTPSConnectionPool(host='aie-testnet-orbit-explorer.alt.technology', port=443): Max retries exceeded with url: /api/v2/main-page/blocks (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f633ab5cca0>: Failed to resolve 'aie-testnet-orbit-explorer.alt.technology' ([Errno -5] No address associated with hostname)")) (14:46 UTC — Aug 15)

Resolved - All issues resolved (15:00 UTC — Aug 15)

Last updated: August 15, 2024 at 2:40 PM UTC